Shipping policy
Last updated: August 1, 2026
At Hydrapet, we want to make sure your order arrives safely and conveniently. We currently ship our products to customers in the United States and Canada.
By placing an order with Hydrapet, you agree to the terms outlined in this Shipping Policy.
Shipping Destinations
Hydrapet currently ships to:
- 🇺🇸 United States
- 🇨🇦 Canada
At this time, we do not offer shipping to countries outside the United States and Canada.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Please note that orders may occasionally take longer to process during periods of high order volume, promotions or holidays.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
United States: 3–7 business days
Canada: 4–10 business days
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, customs processing and other circumstances outside our control.
Shipping Costs
Any applicable shipping costs will be calculated and displayed at checkout before you complete your purchase.
If your order qualifies for free shipping based on a promotion or offer, the applicable free-shipping terms will be displayed at checkout.
Tracking Your Order
When your order has been shipped, we will send you a shipping confirmation email containing your tracking information when tracking is available.
Please allow some time for tracking information to become active after your order has been dispatched.
You can use the tracking information provided to follow your shipment.
Incorrect or Incomplete Address
Please make sure your shipping information is accurate and complete before placing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at info@hydrapets.com.
We will do our best to assist you, but once an order has been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at info@hydrapets.com and include your order number.
We will do our best to help locate your shipment and, where appropriate, work with the shipping carrier to investigate the delay.
Please understand that delivery delays can occur for reasons outside of Hydrapet's control.
Lost Packages
If tracking shows that your package has been delivered but you have not received it, please first check around your delivery location and with household members, neighbours or your building's reception area where applicable.
If you still cannot locate your package, contact us at info@hydrapets.com and provide your order number and tracking information.
We will review the situation and assist where possible.
Damaged Orders
If your Hydrapet order arrives damaged, please contact us as soon as possible at info@hydrapets.com.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged packaging
- Photos of the damaged product
Providing photographs helps us investigate the issue and determine the appropriate solution.
Canadian Orders & Customs
Orders shipped to Canada may be subject to applicable taxes, duties, customs fees or other import charges depending on the destination and applicable regulations.
Any applicable charges that are not collected at checkout may be the responsibility of the customer.
Customs processing may also cause delays beyond the estimated delivery timeframe.
Delivery Issues Outside Our Control
Hydrapet is not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Postal or carrier delays
- Customs delays
- Public holidays
- Incorrect addresses
- Carrier disruptions
- Other unforeseen circumstances
We will always do our best to assist customers when delivery issues occur.
Changes to Your Order
If you need to make a change to your shipping information or order, please contact us as soon as possible at info@hydrapets.com.
We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
Hydrapet
Email: info@hydrapets.com
We’re happy to help.
